Terms of sale
Terms of sale
The owner of the online store Valent.ee (hereinafter the online store) is Valent OÜ (registration code 10069458), located at Kiisa 8-3 11313 Tallinn
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products (in euros). The price includes a fee for delivering the goods. Payments are mediated by Maksekeskus AS.
The price of the product in the online store may differ from the price in stores that physically sell Valent OÜ products.
The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Webshop directly next to the product.
Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid via the Estonian bank link (Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay) or using another payment solution.
The contract enters into force from the receipt of the amount to be paid to the online store’s current account.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned immediately, but no later than within 14 days of sending the notice.
Delivery
Goods are sent to the following countries: European Union countries and, by special agreement with the Webshop, other countries of the world.
If you are located outside of Estonia and want to order our products, please contact us with specific requests at the e-mail address ylle@valent.ee and we will find the best way to deliver our products worldwide.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
The products are delivered to the Buyer within Estonia with the Itella Smartpost and Omniva parcel service. When placing the order, enter exactly which parcel machine (city and exact location of the parcel machine) you want your parcel to.
– The shipping cost is 0 euros for orders from €100!
Shipping costs to the Buyer in Estonia:
– Omniva parcel machine (shipping cost) 4.0
– SmartPOST parcel machine (shipping cost) 4.0
Delivery fees in Latvia:
- DPD Parcel shops – €6;
- Omniva parcel machine – €7;
- Omniva package – €20.40.
Delivery fees in Lithuania:
- DPD Parcel shops – €7;
- Omniva parcel machine – €7.50;
- Omniva package – €20.40.
Delivery fees in Finland:
- Itella SmartPOST – €13;
- Omniva package – €20.40.
Delivery fee elsewhere is:
- Bulgaria – €19.20;
- Austria, Belgium, Netherlands, Croatia, Cyprus, Luxembourg, Poland, Sweden, Germany, Denmark, Czech Republic, Hungary – €20.40;
- Spain, Ireland, Italy, Greece, Norway, Portugal, France, Romania, Slovakia, Slovenia, United Kingdom (UK) – €24;
- Malta – €26.40;
- United States (US), Japan, Switzerland, Russia – €30;
- Iceland, Canada – €32.40.
The goods are sent via the postal agency Omniva.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the buyer may not have the right of withdrawal, in this case, the corresponding products and services must be listed and they must meet the conditions listed in § 53 (4) of the Law of Debt Act].
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed to test the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, which can be downloaded here: Withdrawal form or application in free form and send it to the e-mail address pood@valent.ee within 14 days of receiving the goods at the latest.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
The buyer must return the goods within 14 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
The goods are considered returned when they reach the SmartPost parcel machine (Kiili Maxima, Kiili) or the Omniva parcel machine (Kiili Konsum, Kiili)
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop’s responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to pood@valent.ee or by calling +(372) 5205001.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.
The online store, which is the controller of personal data, transfers personal data to companies providing transport services in order to deliver the goods. The personal data necessary for making payments is transferred to the authorized processor Maksekeskus AS
The online store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has complaints about the Online Store, they must be sent by e-mail to pood@valent.ee or by calling +(372) 5205001.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge. The buyer can turn to the platform for resolving consumer disputes of the European Union.
